Effective Date: June 19, 2021
This Policy is part of Apollo’s Terms and Conditions . Capitalized words have the same meanings as in the Terms, unless we provide different definitions here.
You have to agree to this Policy if you provide any information on any Apollo-owned website, app, or portal with a link to this Policy. Otherwise, we’re really sorry to see you go - and hope you come back.
It’s very simple: we can’t provide Services to you without getting certain information from you.
Using our Services places Apollo in a position of trust. We want to be worthy of that trust by never turning over information identifiable as yours to anyone other than our third-party payment processing vendors (who help keep your credit card information secure) and Providers - the licensed healthcare professionals providing services to you. And the government, of course, but only if they have the power to make us.
If you ask us to, we will delete all information that identifies you, although we won’t be able to provide Services to you afterwards. However, we can’t control what Providers do, and the law almost always requires them to keep your information for a minimum amount of time.
That depends on which Services you use and how. Our goal is to collect as little information as possible while still giving you access to high-quality healthcare products and services at a reasonable price. If we want more than that from you, we’ll ask first—and let you decide.
The most important information we collect is what you provide when you interact with Apollo and use the Services, doing things like creating an account, becoming a User, placing an order, asking questions, or providing feedback. Here are some examples:
Login Credentials: If you create an account, your screen or account name, password, and (if applicable) multi-factor authentication criteria.
Biographical Information: Name, residential address (so we can match you up with a healthcare provider licensed in your state), telephone number, date of birth, and email address.
Medical Profile: Physical, mental, and emotional characteristics; demographics (age, biological sex, gender, etc.); current and historical health conditions, procedures, medications, treatments, and lab results; clinician consultations and referrals; and other related health information.
Transaction Information: What products and services you order, purchase, or receive from our partner Providers.
Billing/Shipping Information: Delivery and billing addresses; credit or debit card number, verification number, and expiration date; and identity verification information. Some of this information may be collected on Apollo’s behalf by our payment processors.
Non-Public Content You Create: Customer and technical support interactions, including by telephone, email, direct message, online chat, etc.
Public Content You Create: The Services may include public forums where you can make comments, review products and services, ask questions, upload files, and share experiences and information.
Non-Public Content You Create: Customer and technical support interactions, including by telephone, email, direct message, online chat, etc.
Your Feedback: Questions, comments, suggestions, and research/survey responses you voluntarily submit to us.
We may automatically collect information about you that doesn’t come from you, at least not intentionally. We hate having to do online tracking, but it is a necessary evil. Shady internet pharmacies are everywhere online, and we have to be on guard against healthcare fraud and identity theft. We also need to know what works about our Services—and what doesn’t. More on this later.
Here are the types of information we collect this way:
Your general location—where you are when you use the Services—will probably be collected from your computer or device. This means IP address, city/state, and possibly postal code. We have to make sure that our information is as accurate as possible. Not that we don’t trust you, but if we collect the wrong amount of sales tax or don’t obey your state’s healthcare laws, we could get in trouble.
We will not collect precise location information (such as through your device’s GPS function) without your permission. And even then you can change your mind at any time: just disable your device’s location function or revoke the Services’ geo-location permissions in your browser settings.
When you use our apps and any Apollo-owned websites covered by this Policy, we may collect information such as your internet service provider, user activity (downloads, search terms, pages visited, time spent, etc.), operating system, browser, language, IP address, device IDs/attributes, error logs, and referring/exit pages.
Information can be collected automatically in a number of ways:
Cookie: When you visit just about any website, including ours, the site tells your device to store a small text file, or “cookie.” Cookies allow the site to know when it “sees” the same device again, which helps the site to load properly and more importantly, to improve account security. You can set your browser to block or disable cookies, although this may prevent you from using some or all of the Services.
Tracking Pixels: Tiny, unique electronic tags in websites, ads, and email that collect usage information (such as when an email is opened or an ad is clicked) and access user cookies.
Web Server Log: A file where website activity is stored.
SDK: Code embedded in apps and software that allow us and our third-party service providers to collect user activity information on our behalf. This code’s uses and purposes are similar to cookies.
Our business model requires us to work closely with healthcare and other service providers, not only doctors and pharmacists, but also advertising, analytics, and other technical providers. They may provide us with information about you.
Our third-party payment processing vendors also may collect specific information about you on our behalf. Sometimes, usually when a credit card expires, they may also get updated charge account information (such as credit card number and expiration date) directly from the issuing bank. If you allow us to keep this information, we then update your saved User account information so we have a valid payment method on file when you use our Services in the future.
We run ads and promotions on social media and other websites and services. When you click one of our ads or sign up for a promotion, we collect information about you. Also, when you like or follow or message us on social media, tag or “@” us, or comment on one of our posts, we may collect some information from or about you, such as your (screen) name, email address, public bio, and any content that relates to us. The same goes if you post or upload content accessible by the general public, such as a review or a video, whether or not we own the website or app.
Only as long as necessary for the purposes it was collected or as required by applicable laws.
We use your information for our own business purposes. For example:
Account Administration: Verifying your identity and administering your account, including processing payments and fulfilling orders. Because our Services involve access to prescription-only products, we have to make sure that you are who you say you are - and that you are accessing these products safely and legally.
Customer Support: Providing you with technical assistance and/or customer service.
Communicating with You: Contacting you to:
Find out about your experience with the Services
Answer your questions
Pass along information or questions from a healthcare provider
Comply with legal requirements
Request participation in surveys
Notify you of special events, such as new or additional products and services, and those of our affiliates
Advertising: Figuring out whether our advertising is effective, and customizing advertising and content to make them more relevant to you.
Studying/Improving: Studying the Services and how you use them helps us understand whether the Services work, and how, so we can fix problems and provide a better value and experience. Studying our users also helps us meet your needs better and allows us to improve how you get the healthcare products and services you need and want.
Customized Experience: Presenting content effectively, taking into account your unique preferences and particular device(s), and working with us to improve the Services’ safety and security.
We may de-identify any information collected through the Services. “De-identify” means removing all data points unique to you or your device: login credentials, (screen) name, date of birth, street addresses, email addresses, phone numbers, device IDs, etc. Your de-identified data may be aggregated with that of other users and used however we want, including sharing it with third parties.
The Services may involve third-party cookies and similar ad network tools designed to make the advertising content you see more relevant to you. This may result in you seeing more and different Apollo ads when you use the Services and on other websites and apps. The ads may adapt to become more personalized to over time, depending on factors such as the page’s or app’s content, information you enter (like site searches), demographic data, and other information collected from you.
Third-party marketing and analytics service providers affiliated with Apollo may be provided with some basic information about you, such as your name and email address, but not your most sensitive personal information such as date of birth or financial information. This basic information may be matched to cookies and similar tools for purposes of making ads you see on other websites and platforms more relevant.
You may see targeted ads when using our mobile app or others, including ads from third-party service providers we engage. Each mobile device and operating system has unique instructions on how to control or prevent targeted ads. We do not control any of this, so you will need to consult with your device’s manufacturer or software vendor to opt out of targeted in-app ads.
You can install the Google Analytics Opt-out Browser Add-on byclicking here.Google account holders also can opt out of Google Signals by changing the account user settings regarding ads personalization. And many Android or Apple devices allow users to disable cross-device tracking and advertising.
Emails from us may include analytics tools that capture message-specific data such as when/whether the message is opened, and links or banners are clicked. This allows us to assess whether our emails are effective.
Some web browsers allow you to select a Do Not Track (“DNT”) privacy option. As much as we respect your right to choose what you see online (hence all the opt-out choices listed in this Policy), none of our sites respond to browser-initiated DNT signals.
We may share your information for our business purposes as described in this Policy. Here are some specific examples:
Healthcare Providers. We share your information with Providers for purposes of providing you with access to healthcare services and products, possibly including prescription medications, in a safe, effective, and efficient fashion. This includes scheduling appointments, facilitating communications, and other healthcare-related activities, consistent with your request for Services.
Affiliates and Subsidiaries. We may share information we collect within any subsidiaries and corporate affiliates of Apollo to deliver products and services to you, ensure a consistent level of service, and enhance our products, services, and your customer experience.
Service Providers. Some third parties may receive or access your information for purposes of performing services on our behalf, such as sales, research, payment processing, marketing, advertising, analytics, customer service, order fulfillment, data storage, IT, security, fraud prevention, and accounting, auditing, and legal services. In addition to Providers, this includes healthcare organizations, healthcare practice groups, pharmacies, payment processors, and other support providers.
Business Transfers. At some point Apollo may buy, merge, or partner with other companies. User information may be transferred if something like that were to happen. If a portion or all of our assets are sold or transferred to someone else, customer information (including your email address) would likely be one of the transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable laws, we will of course comply.
Public Forums. The Services include features allowing you to share content you generate with others and/or with the general public. Any information submitted using these features (a) is not confidential, (b) may be accessible through third-party search engines, and (c) may be used by us for any purpose and in any location or context.
Consent You may also agree to allow us to disclose your information in other ways not specifically described in this Policy.
By default, opening an account, becoming a User, or otherwise using the Services means that you agree to be contacted about products, services, promotions, and special events offered by Apollo and our affiliates. Contact may be in the form of email, phone call, direct message, and (under some circumstances) SMS text. If you don’t want to be contacted, tell us to stop and we will stop.
The instructions for telling us to stop are listed in the Terms and Conditions , although we may still use and share certain information about you as permitted by this Policy or required by applicable law.
All our advertising emails include instructions for opting out of future advertising emails. However, for at least as long as you have an account open with us, you can’t opt out of all emails from us because we still have to be able to communicate with you about your account, transactions, and/or relationship with us.
We are not responsible for the privacy, information, or other practices of any third parties, including physicians and other healthcare providers, your mobile device’s manufacturer, or any other third party linked through our Services. We have no control over them, and they may gather information from or about you in any number of ways.
Apollo takes data security very seriously. We spend a lot of time and money on strong security measures to try to prevent your information from being accessed, lost, changed, or disclosed without your permission. But the Internet is literally never absolutely secure, so you are always taking a risk whenever you provide information online.
So be smart about it. And take responsibility for your own security online by managing your Services login credentials effectively. We may assign you an introductory password when you create an account. But we are not responsible for making sure your password is secure, strong, and unique: you are.
Here are some recommendations about account password security:
Don’t share your password with anyone, ever.
Don’t let anyone else access or use your account (if we find out, we will have no choice but to close your account permanently).
Change your password periodically.
Always use a strong password:
Use at least 10 characters (with current technology, 12-15 is better, but more than 20 is pointless overkill), including a variety of upper- and lower-case letters, numbers, and special characters
Avoid words found in the dictionary
Don’t use obvious substitutions (“@” for “a”, or “!” for “1”, etc.)
Don’t use words or numerical sequences that have anything to do with you personally (such as your high school nickname or birthday)
Don’t use your password for any other site, service, or platform.
Don’t use or login to the Services on public devices or networks, including any unsecured or unencrypted WiFi.
This section applies only to Nevada residents.
Nevada laws allow residents to opt out of the sale of “personally identifiable information” to a third party who then licenses or sells that information to someone else. We do not sell “personally identifiable information.” This may not be the case forever. So, if you are a Nevada resident who has purchased products or services from us, you can request to opt out of any sales in the future by emailing us at email@example.com. Once we verify your identity and the request’s authenticity, we will keep it on file and apply it in case our practices change.
This section applies only to California residents.
Shine the Light Disclosure: Under California’s “Shine the Light” law, residents can find out how certain categories of personal information are shared with third parties for their own direct marketing purposes. We do not share your personal information with third parties for these purposes. If you are a California resident who has purchased products or services from us, you find out how this information is shared by emailing your request firstname.lastname@example.org . Once we verify your identity and the request’s authenticity, we will keep it on file and apply it in case our practices change.
California Consumer Privacy Act: The California Consumer Privacy Act (“CCPA”) requires us to describe in greater detail how we collect, use, and share the “personal information” of California residents, although the CCPA does not apply to a lot of the information we collect, such as medical information that is governed by health data privacy laws.
|Category of Personal Information||Categories of Third Parties to Whom We may Disclose Personal Information|
|Commercial information such as what you purchase and when||Service providers; our affiliates; healthcare providers and services; fraud prevention entities (includes government and legal)|
|Financial information such as your credit card information (collected by our payment processors on our behalf)||Payment processors; service providers; our affiliates; fraud prevention entities (includes government and legal)|
|Device, network, or device activity, such as IP address, browsing history, and app usage||Service providers; our affiliates; fraud prevention entities (includes government and legal)|
|Location information, such as general location and (if you permit) precise location||Service providers; our affiliates; fraud prevention entities (includes government and legal); healthcare providers and services (if they request verification of your location for legal/licensing reasons)|
|Demographic and statistical data such as your age, biological sex, and (if provided) gender||Service providers; our affiliates; fraud prevention entities (includes government and legal); healthcare providers and services|
|Physical characteristics such as physical descriptions and photos of you||Service providers; our affiliates; healthcare providers and services; fraud prevention entities (includes government and legal)|
|Your generated content on the Services such as public forum posts—other than reviews and testimonials||Service providers; our affiliates; fraud prevention entities (includes government and legal); healthcare providers and services (if pertaining to patient satisfaction or healthcare quality of service)|
|Customer service interactions||Service providers; our affiliates; healthcare providers and services; fraud prevention entities (includes government and legal)|
|Identifiers and contact information such as your name, address, email address, and account name|
|Product and service reviews and testimonials posted publicly on or in the Services, together with the following partial identifiers: your first name and city/state of residence||Service providers; our affiliates; healthcare providers and services; fraud prevention entities (includes government and legal); third-party operators of sites and services containing product or service discussions or reviews|
This personal information is used for our business purposes: manage, facilitate, and improve the Services; research, marketing, and analytics; communicate with users; technical support and customer service; security and fraud prevention; and legal compliance and defense.
CCPA Rights Disclosure: California residents have the right to submit certain requests to us about their personal information:
To tell you the categories of personal information we collect or disclose about you; the categories of sources of that information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we share/disclose personal information.
To allow you access to and/or a copy of certain information we collect about you.
To delete certain information we have about you.
We are also prohibited from discriminating against you (as defined under the CCPA) for exercising your CCPA rights.
Certain information may be exempt from CCPA requests. For example, we need certain information in order to provide the Services to you. We also verify your identity before responding.
California residents may exercise their CCPA data rights by:
If you choose email, include your full name, email address, and residential address associated with your Services account. Also state which rights you would like to exercise. If you want copies of your medical records, please specify that in your email. Requesting medical records like this means that you are okay with receiving those records by unencrypted email.
Sale of Personal Information. Apollo does not and will not sell information that identifies you individually. This means that information tied to your name, email address, phone number, or street address will not be sold. Making certain online identifiers available to third-party advertising and analytics providers could be considered a “sale” under the CCPA . To opt out of interest-based advertising from participating companies, please visit Network Advertising Initiative’s Consumer Opt-Out, the Digital Advertising Alliance’s Consumer Opt-Out, or Your Online Choices. These opt-outs are device- and browser-specific, so you will need to opt out on each device and browser. For more information, see the “Advertising and Analytics” section, above.
We reserve the right to change this Policy at any time to reflect changes in technology, law, our business practices, and the Services. We will notify you of meaningful changes as required by law. Otherwise, you are responsible for monitoring and reviewing any revisions. All revisions are accessible through the Services. By continuing to use our Services, you acknowledge and agree to these changes.
If you have any questions about this Policy or Apollo’s privacy practices, please contact us at:
Apollo Health Products, LLC
28311 N. Main St., Ste. 200
Daphne, AL 36526
Apollo Health Products, LLC is a patient-first
company that provides tailored solutions to
common medical problems.